Quality Score Card
At Northeastern Nevada Regional Hospital, we work diligently every day to provide the highest quality healthcare possible. This scorecard is meant to provide transparent insight to staff, patients, visitors, and community members alike. The scorecard will be updated quarterly to track our progress as we make NNRH an even safer and better place to come for care.
Scorecard Key
Here is a brief explanation of each of the categories included in the scorecard...
Emergency Department CAHPS
ED CAHPS: Emergency Department Consumer Assessment of Healthcare Providers and Systems is a required survey by CMS. This survey is standardized across all emergency departments. The survey categories include:
- Time Care: How timely were patient concerns addressed
- Doctor and Nurse Communication: Patient treated with courtesy/respect; listen carefully; explain in way you understand
- Communication about Meds: Tell you what new medicine was for; Described side effects
Follow-up Communication: Conversation about follow-up care; how and where to find follow-up care
Inpatient HCAHPS
HCAHPS: Hospital Consumer Assessment of Healthcare Providers and Systems is a required survey by CMS. This survey is standardized across all hospitals. The survey categories include:
- Nurses Communication: Nurses treat with courtesy/respect; listen carefully; explain in way you understand
- Staff Response: Call button help as soon as wanted it; Need help bathroom/bedpan
- Doctor communication: Docs treat with courtesy/respect; listen carefully; explain in way you understand
- Environment: Cleanliness & quietness of hospital environment
- Communication about Meds: Tell you what new medicine was for; Described side effects
- Discharge: Help when you left; info re symptoms/problems to look for
- Care Transitions: Hospital staff took preferences into account; Good understanding managing health, Understood purpose of taking meds
Observed Hand Hygiene Success Rates
Using observations throughout the hospital, hand hygiene data is collected monthly in our various departments. Hand hygiene is an important element of safe healthcare delivery and infection prevention.
Performance Improvement Activity
Everyone at Northeastern Nevada Regional Hospital is continuously working to improve the care we provide patients. This area represents some of the areas of strategic focus that require us to unite across the system. These efforts to improve are underway and continuously evaluated to ensure sustained improvement.
Quarterly Hospital Acquired Infection
Healthcare-associated infection (HAI) can happen in any care setting. At Northeastern Nevada Regional Hospital, we do everything possible to minimize the chance of acquiring an unanticipated infection while receiving care. This graph shows four common healthcare-associated infection, and how many occurrences of each that the hospital experienced during past quarters. Compare these small numbers to the total Admit volume below. The quarterly HAI number over the total quarterly Admit volume will produce the quarterly HAI rate. Each of the different infections have a rate less than 1% per quarter.
Employee Turnover
Employee turnover is the rate at which employed individuals left their employment at Northeastern Nevada Regional Hospital over a given period divided by the average number of employees during the same given period of time. Being aware of turnover rates and working to maintain low turnover is a sign of a healthy work environment.
Hospital Culture Survey
This is a new employee survey for 2023, in which random employees are asked culturally based questions, which are used to gauge the cultural health of the organization. Employees are asked, “Do you want to work here?”, “Are you intentionally kind to your coworkers?”, and “How do you rank our overall hospital culture today?”. Employees can rank their responses from strongly agree to strongly disagree. Data gathered from these questions help leadership at NNRH take strategic and specific action to continuously make improvements focused on a culturally positive place to work.
Employment Separation Reasons
Taking a deeper look at employee turnover, this graph shows the reasons that employees selected for leaving their employment at NNRH on a year-to-date basis, compared to the previous year. The easy assumption to make about any employee leaving their job is that the decision to leave was related to compensation. However, this graph illustrates that there are many possible reasons contributing to peoples’ decision to leave employment.
ED and Outpatient Volumes
Elko County residents rely on the NNRH Emergency Department and outpatient services for addressing critical health care needs. This graph shows the number of patient encounter to the Emergency Department over the past 12 months, as well as the number of Outpatient visits for that same timeframe.
Capital Projects
NNRH is frequently making changes, updates, and upgrades in order to better deliver healthcare to Elko and surrounding communities. This is a list of the most recent project completions, as well as projects currently being worked on that show where the current focus is for changes, updates, and upgrades throughout NNRH.
Admit and Surgery Volumes
This graph provides the number of patients admitted to inpatient care per month, as well as the number of surgeries performed per month at NNRH. It includes 12 months of data.
Community Contributions
In addition to providing healthcare and being involved in community happenings, NNRH also provides monetary support as demonstrated by the sums listed here.
“Charity care" is defined as care that was uncompensated by payors as well as uninsured discounts. Delivering care to all our neighbors, regardless of their ability to pay, is foundational to our mission and our commitment to our community.
Traffic to Website
The volume of visits to Northeastern Nevada Regional Hospital website can be an indication of brand and health services awareness. It reflects, the value of information provided to the community, the trust the community has in NNRH, the awareness of the services we offer, and the ability NNRH has to leverage digital platforms to communicate.
Upcoming Community Events
NNRH loves to be involved in the community! This is a list of the upcoming community events in which our hospital is participating. Join us in supporting our community. We look forward to seeing you at some of these events!