Patients & Visitors

Patient & Visitor Guide

Thank you for choosing Northeast Nevada Regional Hospital (NNRH) to meet your health care needs. We consider it a privilege to serve you and your family. While our highly trained professionals meet your medical needs, we also want you to be as comfortable as possible. The goal of every NNRH staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.

The information presented below covers wide range of hospital services and policies. You can also access our Interactive Patient Guide. If you need additional information, just call us at (775) 738-5151 and we will answer your questions.

We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.

Admissions

Your physician, a member of NNRH's medical staff, orders your admission to the hospital. Patients may pre-admit once admission has been scheduled. Inpatient admission hours are from 6:00 AM to 5:00 PM. After hours admissions are processed at the registration desk in the Emergency Department. Once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.

Patients undergoing outpatient surgery should report to the registration desk on the first floor in the outpatient lobby. Outpatient registration hours are from 6:30 am until 5:00 pm.

Expectant mothers may go directly to the Birthing Center on the first floor.

What to Bring

You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and toilet articles, including cases for glasses, contact lenses and dentures. Bring your insurance card, claim forms, Medicare or Medicaid card or Military ID.

Do Not Bring

Do not bring watches, jewelry, cash or other valuable to the hospital. NNRH will only be responsible for these items if they are deposited into our safe. Ask the admissions clerk or your nurse about safe deposits upon admission. Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.

Cafeteria

The cafeteria, located on the first floor, is open to visitors for breakfast and lunch seven days per week. The hours are:

Breakfast
6:00 am to 8:00 am 

Lunch
11:30 am to 1:30 pm

Snacks and soft drinks may be purchased 24 hours per day from the vending machines located on the first floor in the Dinning Room and Emergency Room.

Closed Caption Television

Closed Caption Television is available to all patients. Please contact the nurses station for instructions to change the settings on your television to closed captioning.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will arrange home care or other community services if needed. Your physician will let you know if an office visit is necessary after discharge.

Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Family Waiting Room

For the convenience of your family and friends, Northeastern Nevada Regional hospital has waiting rooms for Med/Surg/ICU and Surgery.

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have Medicare or Medicaid hospitalization insurance, please bring your policy, identification card, and other pertinent information. Click here to read more.

Food Services

Because nutrition is an important part of your recovery, our dieticians prepare a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, one of our dieticians can explain your new eating plan and how you can adapt it to your lifestyle.

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for outpatients.

Gift Shop

The Gift Shop is located on the first floor and offers flowers, cards, baby items, toiletries, candy, and more. The phone number is (775) 748-2015.

The Gift Shop is open:
Monday - Friday: 9 am - 2 pm, reopens from 3:30 pm to 5 pm
Saturday: 11 am - 4 pm

Housekeeping

If you need additional linens or housekeeping services, please contact your nurse.

Intensive Care Unit

Due to the nature of the Intensive Care Unit (ICU) visitation is determined on an individual basis. Northeastern Nevada Regional Hospital traditionally practices an open policy however depending on the needs of the patient, visitation may be restricted.

Latex Allergies

In an effort to prevent or reduce exposure to known allergens, thereby reducing the risk of reaction, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex. To reduce the exposure of latex dust to patients and employees, balloons made of latex may not be brought into the hospital. Mylar balloons are a suitable alternative.

Mail and Flowers

Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. Flowers are NOT allowed in the Critical Care Unit (CCU). Mail received after your are discharged will be forwarded to your home. Mail for patients should be addressed as follows:

Patient Name
Northeastern Nevada Regional Hospital
2001 Errecart Blvd.
Elko, NV 89801

Medicines

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.

We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. Generic pills are usually white and round. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse of physician.

Newspapers

Newspapers may be purchased from boxes in the lobby. The nurses stations may have a limited supply of newspapers available upon patient request.

Pediatric Care

For the safety of our pediatric patients under the age of 7, we require an adult to stay with them at all times. If your child is under 2 years of age, we recommend the use of a baby bed for the safety of your child. If you do not wish to use a baby bed, please let the nurse know and she will provide you with a baby bed liability release form.

Smoking Policy

To protect your health and the health of others, NNRH is a smoke free environment. Smoking is not permitted in patient rooms, corridors, lobbies, waiting rooms or any other area of the hospital.

Taxi Cabs

To call a Taxi, please dial 0 to reach the operator who can perform this service.

Telephones

The telephone at your bedside is for your use and convenience. To make local calls, dial "9" and wait for the dial tone, then dial your desired number. Long distance, credit card or collect calls may be placed by dialing "9" + area code and desired number.

Telephone Tips:
    • Dialing the Hospital Operator from your room - Press "0"
    • Placing a local Call from your room - Press "9" then dial the number
    • Long Distance & Calling Card Calls from your room - Press "9" then "0"
    • To reach an Outside Operator from your room - Press "9" then "0"

Valuables

We encourage you to entrust your valuables to a friend or relative while in the hospital. If you have valuables at the hospital please ask the nurse for a Special Valuable Envelope. Your Valuables can be placed in the hospital safe once you have sealed them in the Special Valuables Envelope. A two-part receipt must be filled out and signed by you or a responsible relative. One copy of the receipt remains with your hospital chart and the other part will be sealed inside the Valuables Envelope.

The Admitting Department maintains a Valuables Log where your name will be listed when your Valuables Envelope is placed in the safe. Ask your Nurse about this hospital policy if you would like to use it. The hospital cannot be responsible for lost items unless they are placed in a Valuables Envelope.

Visiting Hours

Northeastern Nevada Regional Hospitals welcomes visitors from 8am- 8pm daily. However, in some cases a patients condition may restrict these hours.

Children under the age of 12 must be accompanied by a responsible adult at all times when visiting the hospital. In the Women's and Newborn's Services Department (Labor and Delivery), only siblings of the newborn under the age of 12 are allowed. All other children must be over the age of 12 to enter the Women's and Newborn's Services Department.

Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.